Apple Creek Sports Medicine Centre at 2 Corby Road in Markham, Ontario

Reviews about Apple Creek Sports Medicine Centre

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  They have a very professional staff that give great client service and satisfaction. I have recieved ongoing treatments from the Physiotherapist, Jordan who has demonstrated a level of care that is exceptional. It is obvious he takes pride in his work. I had ongoing chronic pain for years and he was able to alleviate it. If you want quality care this the place to visit. They offer many services.
  by Life Faves

  June 05, 2017
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  Let me just start out by saying that they are getting 3 stars on the merit of poor communication involved. What was supposed to be logically simple ended up being a complete nightmare. I was involved in a not at fault accident in January when a Lexus of Richmond Hill driver crashed into my car while he was turning left. Luckily, we were all okay but it left me with a whiplash injury that was diagnosed by my MD and physiotherapist/chiropractor at Apple Creek. At the beginning of my visits, I was ill informed about the fact that my claims would not be submitted by them and that it would be this huge lump sum that I'd have to pay at the end. In fact, I was never told this clearly at all. My treatment lasted from January to April 2017 and at the end of those treatments, nobody mentioned anything and I was under the assumption that they were going to take care of the paperwork for me. 4 months later, in August, I received an e-mail telling me I needed to settle up a $972 invoice. Naturally, I was shocked because this isn't chump change. When I initially communicated through e-mail, I was given unclear solutions and answers as to what I should do so I finally phoned both my EHC and Apple Creek. When I spoke to Apple Creek on the phone, they admitted to the fact that they were actually changing management/infrastructure and to make *their* lives easier, they were telling "certain clients to file their claims themselves". They then told me that I could just file it online and no matter how many times I told them that I was on an individual plan and I *didn't* have an online portal, they just wouldn't listen. I finally paid the $972.25 that I was "owing" to put an end to this huge long nightmare of dealing with this and ended up having a huge interest owing on my credit card because of that. Once that was said and done, everything else happened at a reasonable time including reimbursement by both them and my EHC. In terms of therapists there, I've had a chiropractor and two different massage therapists. Both massage therapists were good although Jeanette really was excellent. Livia was my chiropractor and she was also professional and friendly. Overall, on the basis of just clinical practice alone, I can see why they get good reviews but this whole insurance thing has just been a series of poor communications that made my life very difficult; and this is the sole reason why I am so upset about this situation. Had I been informed about this from the VERY beginning of my treatments, it would given me a clearer idea of whether or not I was going to go forth with treatments in this practice because at the end of the day, I'm very focused on efficiency and ease of services for the client. So finally, 10 months after my accident, this has all been resolved but unfortunately, I will not be returning here for my needs and will seek care elsewhere should the need arise again.
  by Adrienne Wong

  December 03, 2016

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About Apple Creek Sports Medicine Centre in Markham